FAQ

We accept VISA MASTERCARD and DISCOVER Credit cards over our SECURE Online
order form

Then you cannot order online from the Order Form. This form is Electronically setup up to ACCEPT, VERIFY CREDIT CARD, And SHIP all in one
simple process. To order without credit card requires you to print out your final order, then mail to us with payment in advance with CASHIERS CHECK or
MONEY ORDER only. SORRY………NO COD’S.

Your Personal information is SECURE with us. We do NOT sell or rent out our customer databases.

WARRANTY INFORMATION

• A 6 month part replacement warranty applies, unless otherwise noted on your invoice. All claims must be made within this time period.
• The warranty term Is based on the original purchase date on your Invoice.
• The original Invoice must accompany any claim for warranty.
• The defective part must be returned to Waterloo Auto Parts for replacement.
• A Life-time part replacement warranty is available on certain parts for an additional fee and will be noted as such on your invoice.
• Parts and Labor warranties are available for additional cost and will be Indicated on your invoice. Labor claims will be paid based on the Chilton
Labor Guide at a rate of $50.00 per hour. Labor warranties are limited to the lesser of the purchase price of the component or $500.00.
• New fluids, filters, seals and gaskets must be used In the installation of drive line components. All lubricants and fluids used must be of the type
recommended by the manufacturer. Receipts for installation items must accompany the claim for warranty.
• Waterloo Auto Parts reserves the right to provide warranty repair at a facility of its choice.
• Labor claims will only be paid if a parts and labor warranty Is indicated on your invoice.

ITEMS EXCLUDED FROM OUR WARRANTY

• The purchaser’s loss of time. Inconvenience, loss of use of the vehicle, towing expense, installation expense, commercial loss, rental cars or other
consequential damages.
• On drive line components fluids, gaskets, seals, filters. Intake manifolds, exhaust manifolds, clutches, water pumps, wiring, thermostats, sensors,
hoses, belts, frost plugs, spark plugs and injectors are not guaranteed.
• Claims that result from accident, abuse, neglect, alteration, improper maintenance or improper installation.
• Claims that result from the failure of other existing components.
• Claims that result from overheating due to cooling system failure.
• Parts installed In vehicles used for commercial, racing, off-road purposes or any purpose other than the original application.
• Warranties are not transferable and are for the original purchaser only.

Our liability from all causes is limited to the value of the goods sold or furnished. If goods are defective, Waterloo Auto Parts will not be responsible beyond
the value of the defective piece sold, nor will we, in any way, be responsible for any damage or expenses occasioned by defective goods. Any exception to
this policy will be noted on this invoice.

If you order the wrong part it will be your obligation to call or email us to obtain a Return Authorization # to return/exchange the part. There
is a 20% restocking fee plus you are responsible for return shipping costs.
DO NOT RETURN PARTS WITHOUT RMA#. They will be refused. There is a 30 day
time limit on returns. After 30 days all sales are final. All parts MUST be
returned in the same original box as received. NO RETURNS on any Electrical
component or SPECIAL ORDER items for ANY REASON.

Kindly call our Toll Free 800-728-5207 and we will
promptly correct the mistake and reship the correct part at no additional
cost to you. We will need you to return the incorrect part using the
required RMA# Provided when calling. If you ship the parts back at your
expense we will reimburse those costs, OR we may issue a CALL-TAG to
return…….our option.

No Problem. We request such returns be made within 30 days of
receipt.  A 20% “Re-Stocking” fee on these returns, plus you are
responsible for freight both ways. We will issue a refund to the credit card
you used, or issue Store Credit for future purchases. Parts must be UNUSED, not
installed for “Testing” purposes and be in original Factory Carton. NO RETURNS
for any electrical parts.
 

A CORE Deposit is usually added to a rebuilt or re-manufacturered product. This Deposit is generally added to Alternators, Starters, Power Steering pumps,
Driveshafts etc. The respective rebuilders ADD this charge to Insure that they receive a rebuildable part back to continue the process.  We ADD the
core charge to products so designated on our catalog. It works like this………….We send you the part and ADD the CORE Deposit to your
bill. You install the part remembering to keep the original box it came in… (VERY IMPORTANT) Then you “Return” the Core after receiving a CORE
RETURN AUTHORIZATION by calling our Toll Free 800 #. Always have your purchase date and original invoice number ready when calling. You then
Return the CORE at your expense to the address we provide you. When the CORE “Clears” the rebuilder and is accepted as REBUILDABLE they credit us,
and we in turn credit your credit card. The FINAL arbiter of rebuildability and refund of CORE Deposit rests with the rebuilder. Waterloo Auto Parts assumes no liability in regard to decisions made by rebuilders.  There decisions are FINAL. If the part you return is NOT acceptable to
rebuilder as “rebuildable” there is NO Return of deposit.There is a 45 day Time limit on CORE returns. No refunds after 45 days.

No Problem. We request such returns be made within 30 days of receipt.  A 20% “Re-Stocking” fee on these returns, plus you are responsible for freight both ways. We will issue a refund to the creditcard you used, or issue Store Credit for future purchases. Parts must be UNUSED, not installed for “Testing” purposes and be in original Factory Carton. NO RETURNS For any

UPS Packages 1-800-742-5877 Federal Express 1-800-463-3339. They are solely liable for shipping damages. Explain to them the nature of the problem or damage, give them your name, address, and the TRACKING #
from the box. They will advise you on the claim procedure. Get the DAMAGE CONTROL # the date/time & the name or ID # of the person you talk with from
the carrier. Then, call our customer support to notify us. We will then work with you to exchange/replace affected parts. You may be required to purchase a 2nd part and wait for refund from carrier.

If you receive this message after entering a part number or inquiry this means we do not stock that particular part in the computerized system. You may complete this form. We’ll check our other sources and get back to you.

If you order the wrong part it will be your obligation to call or email us to obtain a Return Authorization # to return/exchange the part. There
is a 20% restocking fee plus you are responsible for return shipping costs.
DO NOT RETURN PARTS WITHOUT RMA#. They will be refused. There is a 30 day
time limit on returns. After 30 days all sales are final. All parts MUST be
returned in the same original box as received. NO RETURNS on any Electrical
component or SPECIAL ORDER items for ANY REASON.

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