FAQ1. How can I pay for my parts?
We accept VISA MASTERCARD and DISCOVER Credit cards over our SECURE Online
2. What if I do NOT have a Credit card?
Then you cannot order online from the Order Form. This form is Electronically setup up to ACCEPT, VERIFY CREDIT CARD, And SHIP all in one
simple process. To order without credit card requires you to print out your final order, then mail to us with payment in advance with CASHIERS CHECK or
MONEY ORDER only. SORRY.........NO COD'S.
3. PRIVACY STATEMENT: Your Personal information is SECURE with us. We do NOT sell or rent out our customer databases.
4. WARRANTY ON PARTS: All parts are warranted by the respective mfg for generally 1 year, Unlimited mileage ,Normal "Wear & Tear" excepted. Items
that do normally wear, brake rotors, pads, filters, etc are covered for product defect. There are NO WARRANTIES, EXPRESS OR IMPLIED, OF
MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. NOR ARE THERE ANY WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. ALL GOODS ARE SOLD AND DELIVERED AS IS, AND WITH ALL FAULTS.
Waterloo Auto Parts makes NO representation or promise with respect to the quality or the anticipated performance of this equipment. Further,Waterloo Auto Parts shall NOT be responsible for any
consequential, incidental, or contingent damages, or costs incurred of any kind whatsoever, including, but not limited to, the costs incurred directly or indirectly in relation to goods sold by Waterloo Auto Parts.
5. PRICES..........We always strive to offer you the LOWEST Price on your parts. By buying FACTORY DIRECT You will SAVE $$$ with Waterloo Auto Parts.
6. What happens if I order the WRONG PART?
If you order the wrong part it will be your obligation to call or email us to obtain a Return Authorization # to return/exchange the part. There
is a 15% restocking fee plus you are responsible for return shipping costs.
DO NOT RETURN PARTS WITHOUT RMA#. They will be refused. There is a 30 day
time limit on returns. After 30 days all sales are final. All parts MUST be
returned in the same original box as received. NO RETURNS on any Electrical
component or SPECIAL ORDER items for ANY REASON.
7. What happens if I order the RIGHT part, but am shipped the WRONG part?
If we error.....we "Eat it". Kindly call our Toll Free 800 # we will
promptly correct the mistake and reship the correct part at no additional
cost to you. We will need you to return the incorrect part using the
required RMA# Provided when calling. If you ship the parts back at your
expense we will reimburse those costs, OR we may issue a CALL-TAG to
8. What is a "CORE" Charge?
A CORE Deposit is usually added to a rebuilt or re-manufacturered product. This Deposit is generally added to Alternators, Starters, Power Steering pumps,
Driveshafts etc. The respective rebuilders ADD this charge to Insure that they receive a rebuildable part back to continue the process. We ADD the
core charge to products so designated on our catalog. It works like this.............We send you the part and ADD the CORE Deposit to your
bill. You install the part remembering to keep the original box it came in... (VERY IMPORTANT) Then you "Return" the Core after receiving a CORE
RETURN AUTHORIZATION by calling our Toll Free 800 #. Always have your purchase date and original invoice number ready when calling. You then
Return the CORE at your expense to the address we provide you. When the CORE "Clears" the rebuilder and is accepted as REBUILDABLE they credit us,
and we in turn credit your credit card. The FINAL arbiter of rebuildability and refund of CORE Deposit rests with the rebuilder. Waterloo Auto Parts assumes no liability in regard to decisions made by rebuilders. There decisions are FINAL. If the part you return is NOT acceptable to
rebuilder as "rebuildable" there is NO Return of deposit.There is a 45 day Time limit on CORE returns. No refunds after 45 days.
9. What happens if I simply decide I do not want the parts I ordered?
No Problem. We request such returns be made within 30 days of receipt. A 20% "Re-Stocking" fee on these returns, plus you are responsible for freight both ways. We will issue a refund to the creditcard you used, or issue Store Credit for future purchases. Parts must be UNUSED, not installed for "Testing" purposes and be in original Factory Carton. NO RETURNS For any
reason on Electrical Components or SPECIAL ORDER items.
10. What if I receive a "Damaged " Box?
You must Immediately contact the respective shipping company
UPS Packages 1-800-742-5877 Federal Express 1-800-463-3339 AirBorne Express 1-800-247- 2676
They are solely liable for shipping damages. Explain to them the nature of the problem or damage, give them your name, address, and the TRACKING #
from the box. They will advise you on the claim procedure. Get the DAMAGE CONTROL # the date/time & the name or ID # of the person you talk with from
the carrier. Then, call our customer support to notify us. We will then work with you to exchange/replace affected parts. You may be required to purchase a 2nd part and wait for refund from carrier.
11. Do we ship Internationally? YES....but you cannot order electronically online @ this time. To order parts for shipment OUTSIDE the United States
you will need to complete the order form but not transmit electronically. You will need to PRINTOUT your order form and then FAX it to our offices
001-915-599-8782. We will fulfill your order and ship via US postal Airmail (4-7 days) most parts of the world, or FEDERAL EXPRESS 2-3 days.
12. BACKORDERS There are NO Backorders. If the inventory screen shows "0" quantity we are temporarily "Out of Stock". You may contact our offices via
E-Mail @ email@example.com. We have alternate sources not connected to online ordering system to find the parts you need.
13. "PART NOT FOUND" If you receive this message after entering a part number or inquiry this means we do not stock that particular part in the
computerized system. You may complete this form. We'll check our other sources and get back to you.